www299 Terms and Conditions

Minimum Age Requirement

To open an account and participate in any game on the www299 platform, the user must be at least 21 years old. This platform operates exclusively for those aged 21 and above. Registration by minors is strictly prohibited.

www299 may at any time request a copy of a national identity card or passport for age verification. Failure to provide the required documents may result in account suspension.

Geographic Eligibility

This platform operates primarily for users in Bangladesh. Account registration or use from countries where online gaming is legally prohibited is not permitted.

• The user bears full responsibility for complying with the applicable laws of their own area.
• www299 reserves the right to verify a user's location.
• www299 reserves the right to cancel accounts registered from prohibited areas.

One Account Rule

Each individual may operate only one account. Creating multiple accounts is strictly prohibited. If any attempt is made to open multiple accounts using the same person, address or payment method, all associated accounts will be cancelled and balances forfeited.

Registration Process

To open an account on www299, the user must provide accurate and complete information. Providing false information will result in account cancellation and any deposited funds and bonuses may be forfeited.

• The correct full name (as per national identity card) must be provided.
• An active and working mobile number must be used.
• The name on the payment method (bKash / Nagad / Rocket / Upay) must match the name registered on the www299 account.
• To change information provided at registration, please contact the support team via live chat.

KYC Verification

In the interest of security and financial protection, www299 may at any time request the completion of a Know Your Customer (KYC) verification process. Withdrawal facilities may be temporarily suspended until verification is complete.

Password and Login Protection

Keeping your account secure is your own responsibility. Keep your password confidential and do not share it with anyone. If you suspect unauthorized access to your account, inform our support team immediately.

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers and special characters.
• Avoid logging in from public devices or public Wi-Fi.
• www299 is not responsible if the account is managed through a third party.

Account Transfer Prohibited

Transferring, selling or renting an account to another person is strictly prohibited. If any such activity is proven, all associated accounts will be closed immediately.

Deposit Rules

The minimum deposit amount on www299 is ৳500 (five hundred taka). All deposit transactions are completed in Bangladeshi Taka (BDT). The following payment methods are available:

• bKash — Mobile Banking
• Nagad — Mobile Banking
• Rocket — Mobile Banking
• Upay — Mobile Banking

The name on the payment account used for deposits must match the name registered on the www299 account. Deposits using a third-party payment account are not permitted.

Withdrawal Rules

The minimum withdrawal amount is ৳500 (five hundred taka). www299 generally processes withdrawal requests within 15 minutes to 2 hours. Withdrawals may be delayed if the following conditions are not met:

• Account verification has not been completed.
• Active bonus wagering requirements remain pending.
• A security check is required.
• A different payment method is used for deposits and withdrawals.

www299 reserves the right to suspend withdrawals and request additional documents in cases of suspicious financial transactions. Deposited funds must be wagered at least once before withdrawal.

Welcome Bonus

New users will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 will give a ৳1,500 bonus (total balance ৳2,500); depositing ৳8,000 or more will give the maximum ৳5,000 bonus (total balance ৳13,000).

Wagering Requirements

Before withdrawing any bonus, the bonus amount must be wagered 15 times (15x). For example, a ৳1,500 bonus requires a total of ৳22,500 in wagers. Bonus balance cannot be withdrawn before the wagering requirement is met.

• A specific time limit may apply for completing wagering.
• Certain games may count differently toward wagering requirements.
• A maximum bet limit may apply when using bonus balance.

Bonus Cancellation Conditions

www299 reserves the right to cancel a bonus and forfeit associated winnings in any of the following situations:

• Registering an account with false information.
• Suspected misuse of the bonus system.
• Claiming bonuses from multiple accounts.
• Participating in prohibited activities.

VIP and Cashback Program

www299 has three VIP levels — Bronze, Silver and Gold. Weekly cashback is provided at each level:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.7% weekly cashback.
• Gold: Up to 1.0% weekly cashback.

Users may be promoted to a higher level based on regular gaming activity. Cashback amounts are automatically added to the account each week.

General Gaming Rules

All games on www299 are operated through an independent random number generator (RNG) technology, which ensures fair play. Game outcomes are entirely random and cannot be manipulated by any user or the platform.

• www299 reserves the right to change game rules.
• www299's decision is final regarding bets affected by technical errors.
• www299 is not responsible for losses caused by internet disconnection.

Sports Betting

Betting is available on various sporting events including cricket, football and kabaddi. Live odds are provided for BPL, IPL, T20 World Cup, ICC and international cricket matches. Specific rules for sports betting are available in detail in the relevant section.

Strictly Prohibited Activities

The following activities are strictly prohibited and if detected, the account will be cancelled immediately:

• Money laundering or suspicious financial transactions.
• Exploiting technical vulnerabilities of the platform (bug exploiting).
• Misuse of bots, automated software or artificial intelligence.
• Identity theft of another user or use of their account.
• Collusion or coordination with other players.
• Bonus abuse from multiple accounts.
• Attempting cyber attacks against the platform.
• False chargeback claims.

Consequences of Violations

If participation in any of the above prohibited activities is proven, www299 reserves the right to take the following actions:

• Immediate suspension or permanent closure of the account.
• Forfeiture of all outstanding balances and bonuses.
• Legal action.
• Notification of relevant authorities.

Our Commitment

www299 believes that gaming is a means of entertainment, not a source of income. We advise users to play responsibly. Addiction to gambling is a mental health issue and we are committed to raising awareness about it.

Self-Restriction Features

Users can activate the following features through live chat to manage their own gaming activity:

• Deposit Limit: Set daily, weekly or monthly deposit limits.
• Session Time Limit: Restrict continuous gaming time.
• Temporary Break: Suspending your account for a set period of time.
• Permanent Exclusion: Permanently removing yourself from the platform.

Visit our Responsible Gaming page to learn more.

Protection of Minors

Use of this platform by anyone under 21 years of age is strictly prohibited. If there are underage members in your household, keep your device and account secure. Using parental control software is recommended.

Data Collection and Use

www299 handles users' personal information with the utmost confidentiality. Collected data is used solely for account management, payment processing, security verification, and customer service purposes.

To read our full privacy policy, visit the Privacy Policy page. All data is kept secure using SSL encryption and advanced security technology.

Cookies & Tracking

www299 uses cookies to improve the website browsing experience. By continuing to use the site, you are agreeing to our cookie policy. Cookies can be managed through your browser settings, however this may limit some functionality of the site.

Copyright & Ownership Rights

All content on the www299 website — logos, graphics, software, text, designs, and code — is protected by www299's intellectual property rights. Reproducing, distributing, modifying, or using any part of this content for commercial purposes without prior written permission is strictly prohibited.

Third-Party Licenses

The games available on www299 are developed by various reputable game providers including PG Soft, Pragmatic Play, JILI, and Spribe. These games are protected by the intellectual property rights of the respective providers, and www299 offers them under proper licensing agreements.

Disclaimer

www299 will not bear responsibility for the following:

• Game losses caused by internet disconnection.
• Issues arising from the user's own device or software.
• Account hacking by unauthorized third parties (where the user has not taken appropriate security measures).
• Legal complications related to online gaming in the user's area.
• Force majeure situations (natural disasters, government restrictions, etc.).

Service Availability

www299 strives to ensure maximum service availability, however temporary interruptions may occur due to maintenance, upgrades, or unforeseen circumstances. www299 is not liable for losses incurred during such interruptions. Users will be notified as far in advance as possible before any significant maintenance.

Closure at User's Request

Any user may request to close their account at any time. Before making the request, ensure that all outstanding balances have been withdrawn. If active wagering requirements remain, they must be fulfilled before the account is closed, or the relevant bonus will be forfeited.

Closure by www299

In cases of violation of terms and conditions, fraud, or prohibited activities, www299 reserves the right to close an account without prior notice. The legitimate balance of a closed account (excluding bonuses) is generally returned, however it may be held during the period of investigation.

Update Process

www299 reserves the right to modify these terms and conditions at any time. For significant changes, users will be notified via their registered mobile number or through an in-account notification. Continued use of the site after changes are made will be considered acceptance of the new terms.

It is recommended to check this page regularly, especially before participating in new bonuses or promotions.

Get in Touch for Support

If you have any questions or complaints about these terms and conditions, please contact our support team:

• 24/7 Live Chat — speak with us directly in Bengali.
• Email: [email protected]

Our support team is available seven days a week, twenty-four hours a day, in accordance with Bangladesh Standard Time (BST, UTC+6).

Other Important Pages

Visit the pages below to learn more about your rights and protections:

• Privacy Policy — how your personal information is used.
• Responsible Gaming — safe gaming habits and self-help tools.
• FAQ — answers to common questions.
• About Us — learn about www299.